Handling Complaints | MAXX-D Trailers

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MAXX-D University

Introduction

Welcome!
Certification Levels
Product Specialist Certification
Sales Expert Certification
Customer Service Specialist Certification
MAXX-D Expert Dealer Certification
Celebrating Success

Onboarding

Company History (2:23)
Product Overview: What We Build
Quick Intro: Utility Trailers
Quick Intro: Dump Trailers
Quick Intro: Equipment/Car Hauler Trailers
Quick Intro: Tilt Trailers
Quick Intro: Roll-Offs
Quick Intro: Drop-N-Load
Internal Processes & Communications
Compliance and Policies
Resource Library
Onboarding Quiz: Test your knowledge

Sales Training Introduction: Learn Your Product's Trailer Categories

Detailed Product Overview: Customer Profile and Positioning tips
In-Depth: Dump Trailers
In-Depth: Equipment/Car Haulers
In-Depth: Tilt Trailers
In-Depth: Drop-N-Load Trailers
In-Depth - Roll-Off Trailers

Sales Training: Advanced - MAXX-D vs.

Competitive Analysis
Feature Comparisons
Scenario Based Learning
MAXX-D Value
Sales Training Advanced: Quiz

Marketing Resources

Overview of Marketing and tools
Marketing Resource Hub
Best Practices

Customer Service and Support

Introduction and Overview
Customer Engagement Tips
Handling Complaints
Warranty and Repair Process

Conclusion

Recap
Feedback Form

Bonus Content

Advanced Training for Experienced Dealers
Tips for Maximizing Sales
Dealer Community

Teach online with

Handling Complaints

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